Terms & Conditions
1. Reservations and Check-In/Check-Out Policies
We are open 24 hours a day, seven days a week.
Check-in time: 3:00 p.m. EST
Check-out time: 11:00 a.m. EST
Your reservation is guaranteed until the day of arrival. After that time, it will no longer be guaranteed, and the room may be reassigned if the hotel is not notified that the guest will be arriving later than their specified check-in date.
2. Security Deposit
At check-in, all guests are required to provide a security deposit to cover any incidental charges during their stay. The security deposit will be taken as a hold on the guest's credit card, and the amount of the hold will be $150. The security deposit will be released upon check-out, provided there are no outstanding charges or damage to the room. Credit card holds released by the hotel may take up to 5 business days to be released to the guest's account. In some cases, such as for international travelers, the hold may take up to 20 days to be released due to processing times.
3. Room Policies
Smoking Policy:
We kindly remind you that smoking inside the building or assigned room is strictly prohibited. This includes tobacco, marijuana, vapes, or any other type of smoking product as well as use of illegal drugs.
Violating this policy will result in fines of up to $700.
If suspected of smoking anywhere inside the building, the Police Department will be called to investigate. By entering into this agreement, you consent to the appropriate authorities inspecting the property to determine if any illegal conduct has occurred and/or to ensure the safety of the guests.
Pets: Pets are welcome at our hotel subject to the following conditions:
Pets must be approved by hotel management prior to arrival and a non-refundable pet fee of $350 per stay applies.
Any damage caused by pets will result in additional fines.
Pets must be well-behaved, not left unattended, and owners are responsible for cleaning up after them.
Pets are only allowed in designated pet-friendly areas and must be on a leash or in a carrier in public areas.
Occupancy: The maximum occupancy per room may not be exceeded. Additional guests may incur extra charges.
4. Damage Policy
Guests shall be responsible for any damage caused to the property, allocated rooms, furnishings, or amenities by any act, default, or neglect. LuxUrban Hotels reserves the right to charge guests for the amount required to remedy any such damage.
Guests agree to release from liability and hold harmless 123 Washington , its managing agent, owner, and any of their employees, from all liability for losses and/or damages to personal property.
If there is an insurance claim arising from any damage and/or loss that occurs, guests agree to name LuxUrban Hotels as an additional insured on a primary and non-contributory basis.
Pre-existing damages or room issues must be reported to the front desk immediately after registration to avoid responsibility and potential charges.
5. Payment and Fees
Payment Methods: We accept credit cards or debit cards; cash is not accepted.
Incidental Charges: Guests are responsible for any incidental charges incurred during their stay.
6. Minimum Age Policy
Guests must be 21 years or older to book guest room accommodation. A valid photo ID must be presented at check-in for age verification.
7. ADA Policy
123 Washington is compliant with the Americans With Disabilities Act (ADA). We offer accessible rooms within the hotel. Please ensure requests reach us by placing it in the comments section of the online reservation form or by calling us directly after the reservation has been made.
8. Liability and Damages
The hotel is not responsible for loss or damage to personal belongings. Guests are advised to use the in-room safe.
Guests are responsible for any damage to the hotel property caused by themselves or their guests. A fee will be charged for repairs or replacements.
9. Conduct and Behavior
The hotel reserves the right to evict guests who engage in disruptive behavior without a refund.
10. Package Policy
Our hotel is pleased to accept and hold packages for guests during their stay within the following terms and conditions. Packages can be delivered to the hotel up to 3 days prior to your arrival and must be addressed with the guest's full name to ensure proper handling. Any packages delivered more than 3 days before your arrival may be subject to additional storage fees.
Packages can be picked up at the Front Desk. A handling fee per package will apply. The hotel is not responsible for any lost, damaged, or delayed items, and we recommend tracking your shipments for timely delivery. Please ensure all packages are collected before check-out, as we are unable to store items after departure.
11. Privacy Policy ·
We are committed to protecting your privacy. Guest information is collected, used, and protected in accordance with our privacy policy.
12. Governing Law
These terms and conditions are governed by the laws of New York. Any disputes arising from these terms will be subject to the jurisdiction of the courts in New York.